Privacy Policy

This Privacy Policy explains how Creative Prints processes personal information when you use unitanswerkitten.click, submit print enquiries, upload files, request test prints, or communicate with us about photo and art printing services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Information We Collect

We may collect contact details, order and inquiry information, uploaded image files, file specifications such as size, resolution, crop and paper preferences, payment and transaction records, delivery or collection details, and technical data such as device, browser, and usage information. Where a user submits artwork or other content, we process the information included in that submission for the requested print service.

The information collected depends on the service request and the way the site is used.

Sources of Information

We collect personal data from contact forms, email messages, file uploads, quote requests, test print requests, payment steps, and production or collection communications. We also receive limited technical data automatically when the site is accessed, and we may generate internal records relating to order status, file review, and service administration.

Most information is provided directly by the user, with some data created during site and order handling.

Types of Cookies

Cookies may include session cookies that support navigation and form use, and persistent cookies that remember basic preferences or help us understand how the site is used. We do not rely on cookies to process print content itself, but some cookies may support security, performance, and service continuity.

We use only limited cookie categories needed for operation and basic site analysis.

Cookie Controls

You can manage cookies through your browser controls and, where available, through any site preference tools. Blocking certain cookies may affect form submission, file upload handling, or other functions that rely on basic site operation.

Browser settings may be used to limit or remove cookies, although some site functions may be affected.

Email contact

help@unitanswerkitten.click

Telephone contact

+27 71 540 0849

Postal address

5 Quince Road, Primrose, Germiston, 1401

Privacy enquiries

Contact Page

01 · Purpose

How We Use Information

We process personal information to respond to enquiries, review uploaded files for resolution, crop, and profile suitability, prepare quotes, manage test print and final print workflows, confirm quantities, process payments, arrange collection or local delivery, provide production status updates, maintain records, secure the site, and comply with legal and accounting obligations. We may also use limited technical data to improve site reliability and diagnose operational issues.

We use personal information only for purposes connected to the print service and site operation.

02 · Sharing

Service Providers and Partners

We may share personal information with payment processors, delivery or collection support providers, hosting and technical service providers, and other operational partners that help us run the site and fulfil orders. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

Personal information may be shared with courts, regulators, law enforcement, or other authorities when we are required to do so by law, when disclosure is necessary to protect our rights, or when it is otherwise lawful and proportionate in the circumstances.

We disclose information to public authorities only where the law requires or permits it.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal information, ask for correction of inaccurate details, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited where we must retain information for legal, contractual, or operational reasons.

Available rights depend on the nature of the information and the basis on which it is processed.

Requests

How to Make a Request

Requests should describe the information or issue clearly so we can assess and respond appropriately. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.

We may need reasonable information to confirm identity before acting on a request.

Data Retention

Retention of Information

Order records, communication logs, and production files are retained for a practical period needed to manage the service, handle follow-up queries, maintain business records, and meet legal or accounting requirements. When information is no longer required, we delete it or de-identify it where that is appropriate.

We keep information only for as long as it is needed for the relevant purpose or legal obligation.

Policy Updates

Changes to This Policy

The revised version will apply from the date it is posted on the site unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other usual communication channels.

We review this policy from time to time and update it when our practices or legal obligations change.